ITM Frameworks: ITIL and CobiT, IT-M 574
About this Course:
In-depth examination of topics in the management of information technology frameworks for IT Service Management and Information Security, as described by the Information Technology Infrastructure Library (ITIL) v3 and its aligned standards, ISO 20002: Code of Practice for IT Service Management and ISO 27002: Code of Practice for Information Security.
IT-S 478 Information System Security Management or equivalent background experience.
Who Should Attend:
Students who are tasked with leading their organization through an ITIL project, an ISO 20000 certification, enhancing existing organizational infrastructure and/or building their technical skills should register for this course.
Upon completion of this course, participants should be able to:
- Discuss information technology management frameworks
- Identify and define key terms and critical concepts of IT Service Management
- Describe the role of professionals involved in IT Service Management in an organizational structure
- Explain the business need for IT Service Management
- Discuss the fundamental aspects of documenting IT Service Management
- Identify the categories that are be used to implement IT Service Management
- Discuss conceptual frameworks that exist which are aligned or complementary
- Explain management's role in the development, maintenance, and enforcement of IT Service
- Management policy, standards, practices, procedures, and guidelines
- Understand an organization institutionalizes IT Service Management
- Discuss the strategies behind implementation of IT Service Management in an organization
- Discuss the alignment of IT Service Management with Process Improvement and Information Security standards and best practices
- Introduction to Management Frameworks
- ISO Standards for Security and IT Service Management
- Service Strategy, Design, Transition and Operation
- Continual Service Improvement
- ISO 20000 and 27000 series
- Capability Maturity Model (CMM)
Grading/CEU award for this course includes assignments, exams and paper.
Bonnie A. Goins