Google Transition Frequently Asked Questions
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How do I access my new Gmail account?
Students, Faculty and Staff can access email and other Google Apps tools via the myIIT portal. Select the icon/link for Google Apps for Students or Google Apps for Faculty and Staff to access the Google Environment. When all members of the IIT community have been migrated to the new Google email environment the old Email, Calendar and Groups icons will be removed from myIIT.
Why are student and employee email domains different? (@hawk.iit.edu vs. @iit.edu)
Student email accounts were moved to Google in fall 2011 and IIT employee email remained on the OTS managed system at that time. To enable early student migration to Google a new domain name had to be established. As employee accounts are migrated they will remain on the @iit.edu domain.
What is the process for migrating employee e-mail to Google?
To minimize disruption to academic and administrative activities OTS will not migrate all employee accounts at the same time. OTS will contact each department/area to schedule a migration date and plan a smooth transition for all staff.
Will messages in all the folders in my @iit.edu account be migrated to my Gmail account?
Yes, all messages will be migrated except those that have been marked as deleted or are in the Trash folder. Sub folders will migrate to Gmail labels. Messages in your iit.edu sub-folders will be moved to the corresponding Gmail "Label".
NOTE: Google will not accept attachments with some file types. Any emails with these attachments will not be migrated.
Do I need to check my Google spam folder for university email?
Yes, Google's very robust filtering may have initially caused some emails to be marked as spam and not delivered to your inbox. The spam folder is located on the left side of your Gmail page. To view your spam folder you may need to select the "more" link at the bottom of the folder list.
Should I synchronize my myIIT password with my Google Apps account?
Yes, to sync your password, login to the myIIT portal, go to the Training and Support tab and then the Google Apps Account Maintenance channel. Clicking the "Sync Your Password" link will update your password securely from myIIT to Google. Reasons to synchronize your myIIT password to Google include configuring your mobile device to access a Google account, using your @hawk.iit.edu account to authenticate with IIT Systems such as network registration, and setting up IMAP or POP access to your Google account. It is recommended that you sync your password whenever you change your myIIT password.
Can content be moved from existing Google Apps/Gmail accounts to the new IIT Account?
Forwards set up to send email from an IIT account to Gmail (or other email account) will be broken at time of email migration. However, users can manually connected to the new IIT Google account, but this is to be performed by the user, OTS will not provide support managing personal Google accounts outside the IIT environment. Click here for migration instructions using the Gmail Backup tool.
How do I connect my Gmail account to a desktop client?
OTS recommends using IMAP to retrieve email messages to desktop clients, such as Outlook and Apple Mail. Click here for general IMAP configuration instructions.
Click here for instructions to connect Google Apps to Thunderbird.
Click here for instructions to connect Google Apps to Outlook.
Many staff and faculty use Outlook as a desktop client. Please refer to the following how-tos for help connecting your new Gmail account to Outlook.
How do I sync my new Gmail account with Outlook?
When OTS switches your e-mail account to Gmail you will stop receiving new email at your Outlook inbox. To re-sync the accounts use the Google Apps Sync for Microsoft Outlook® tool. Click here for step-by-step instructions.
How do I sync my Google Calendar with Outlook?
Click here for instructions on how to sync your Google Calendar with Outlook.
Are there Outlook features that are not supported in the Gmail web interface?
Most functions in Outlook are available in the Gmail web interface. However, there are a few tools that are different. Click here for details.
Are there Outlook Calendar features that are not supported in the Google Calendar?
Most functions in Outlook are available in Google Calendar. However, there are a few tools that are different. Click here for details.
Are there Outlook Contacts features that are not supported in Google Apps?
Most functions in Outlook Contacts are available in Google. However, there are a few tools that are different. Click here for details.
Most Mac devices sync well with Google Apps. When IIT email accounts are moved to Google, it is recommended that Entourage users switch to Mac Mail. There are several features that do not work well between Google Apps and Entourage, including calendars.
For instructions on setting up Google Apps with OS X.10.7 computers click here
For instructions on syncing to an iOS mobile device click here.
When accounts are migrated to Google Apps, mobile devices have to be synced to the new Gmail account.
Click here for instructions on syncing Google Apps to an iOS device (iPhone, iPad).
Click here for instructions on syncing Google Apps to an Android device.
Click here for instructions on syncing Google Calendars to an iOS device.
Use the links below to explore how-tos on using some of the features available in Google Apps.
Click here for instructions on setting up 'Send Email As' in Gmail.
Click here for instructions on setting up a Vacation Responder in Gmail.
Click here for instructions on creating Google Groups.